Frequently Asked Questions (FAQ)

You can find the ordered certificates in the certificate letter of the corresponding order. To do this, go to 'My orders' and then click on the order. In the order, you will see the certificate letter at the top right (if certificates were ordered with the order), in the letter you will find the certificates under the batch numbers.

More information can be found in the manual:

To view the status of your order, you need to login. Go to My account to follow your order.

You can apply for an account via this form.

Our range is equipped with various customer-specific features. When you are logged in, you have insight into the availability of products, specific drawings and discounts, among other things.

For orders with a net order value of €2,500 or less, we charge a packaging fee. These charges are €3.00 per box, €10.00 per pallet, €10.00 for length goods and €40.00 per tube box.

Shipping costs within the Netherlands
For orders with a net order value of € 227 or less, we charge shipping costs. If it is a standard parcel shipment (up to 31.5 kg) within the Netherlands, these costs are €15 per order. For longitudinal transport (>1.5 metres), we determine the freight costs in consultation.

Shipping costs outside the Netherlands
Shipping costs for orders to a location outside the Netherlands are exworks and on request.

This chart shows the shipping costs per parcel per country.

We take the utmost care in the proper packaging and sending of your goods and work together with reliable transporters. However, it can happen that something goes wrong. We regret it when that has happened to you.

If a shipment is damaged during transport, please send us clear photos of the damage. It is also possible that you have received the wrong goods and / or that items are missing.

Please contact our office staff by phone or e-mail. We will do our utmost to resolve your inconvenience as soon as possible to your satisfaction.

We take the greatest care in packing and sending your goods and work with reliable transporters. However, it can happen that something goes wrong. We regret it if this has happened to you.

Contact us by Phone or email contact.

If you have received too many or the wrong goods from us, or if they do not meet your expectations, you can return them.

Please always contact us so that we are aware of the situation. Return shipments should always be accompanied by a return form, so that we can easily find out what it relates to upon receipt.