Account & Order

Account

Why do I need to apply for an account?

Our range is equipped with various customer-specific features. When you are logged in, you have insight into the availability of products, specific drawings and discounts, among other things.

How do I create an account?

You can apply for an account via this form.

What is the status of my order?

To view the status of your order, you need to login. Go to My account to follow your order.

Where do I find my certificates?

You can find the ordered certificates in the certificate letter of the corresponding order. To do this, go to 'My orders' and then click on the order. In the order, you will see the certificate letter at the top right (if certificates were ordered with the order), in the letter you will find the certificates under the batch numbers.

Order

What is the minimum order value?

For orders via phone or email, we apply a minimum order value of €100 (excluding VAT).
For orders via the webshop, the minimum order value is €50 (excluding VAT).

For orders lower than the minimum order value, your order will be topped up to the minimum order amount with a maximum of €30.

Why can't I find an EP item in the webshop?

EP items are custom-made items, these are customer-specific and therefore not displayed in our webshop.